Collection: RETURN POLICY

At Yikatoo, we aim to provide every single customer with the perfect product at the best price, as well as the greatest shopping experience.

To be eligible for a return,you must keep the original packaging and the product must be repacked back into the original packaging when you send it back to us. Meanwhile, we promise that all the products our customers receive are brand new, we will never sell any opened box, refurbished or clearance products to you. Here are the details:

  1. Yikatoo Return Policy allows you to return or exchange your products once within 30 days start from the date of receiving the product. Please check the warranty terms for complete information for when a return is applicable. 
  2. Please request a Return and Exchange Authorization. (contact YIKATOO Support for a return label at service@yikatoo.com ). Once the Return and Exchange Authorization is issued, we will email you a return label. You must print the return label and stick it on the box to ship back the product.
  3. Ship-back charge:
         a. If the unit purchase under a free-shipping promotion, there will not be a refund for shipping cost. However, the customer will have to bear the 30% restocking fee of the original price if the return is unrelated to quality, damages or wrong item but merely for a personal and discretional last-minute decision from the buyer.
         b. If the return is accepted, Yikatoo will issue a pre-paid shipping slip to you by email. You print the return label and stick it on the box, and take the package to the nearest UPS store.(If you need the pick-up service, please tell us, and we will arrange a return label with the pick up fee for you, but customer will need to pay for this pick-up fee.)
  4. The returned unit must be in like-new condition, include all original packaging,  accessories, and documentation. Any missing components may be deducted from the refund . Any shipping damage during the ship-back may incur a deduction from the refund. 
  5. The refund will be issued in an average time frame of 2-3 weeks after we are receiving, inspecting, and processing the returned unit.
  6. If customer wants to cancel the order after the shipping label being created, customer will have to bear the shipping cost.

HOW TO RETURN

Contact our Customer Service Department at service@yikatoo.com to approve the return within 30 days. We have helpful suggestions if you are considering a return due to performance of the item, sizing, or for any other reason. Please keep in mind that an exchange for an Yikatoo product better suited to your needs is also possible. All returns must be repacked back into the original packaging when you send it back to us. Once the Return Authorization is issued, we will provide you with a prepaid return shipping label. Once your return is received, we will process refund within 2-3 weeks. Your refund will be credited back to your original method of payment. Once your refund has been processed, it will take 7 to 10 business days for your bank to process the credit and apply it to your account. Note: the customer must have written Return Merchandise Authorization (RMA) number from Yikatoo. If customer return the product without it, a refund will not be issued and the customer will have to pay for the shipping of return. Looking for information about the warranty? Click here to go to Warranty Overview

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